Practical, no-fluff reading on HR and delivery operations for IT services teams — written by people who run one.
Billable vs overhead people, allocation percentages, the bench, and a 12-week forecast — the numbers a services team actually manages by.
T&M vs retainer vs fixed price, where billable hours leak, and a monthly billing ritual that takes an hour instead of a day.
When HR in Excel stops working, what to migrate first, and the step-by-step plan for a 5–50-person team.
Why generic HR tools and heavyweight PSA suites both miss — and the checklist for one system that does people, capacity and client billing.
The honest formula (billable people, billable projects, net of PTO), the 70–85% band, and the levers that actually move the number.
Before day one → day one → week one → 30/60/90, with owners and due dates — plus the offboarding mirror most templates forget.
What Directive (EU) 2023/970 requires, the June 2026 deadline, and a readiness checklist for 5–200-person teams.
An honest comparison for CEE IT teams choosing an HR system.
Where each product fits — including the pricing floors that matter under 50 seats.
Directory, time off, capacity, timesheets and client invoicing in one place. Start free, no card.