Last updated 2026-04-26 · See also Privacy Policy
Helia HR ("we", "us") is operated as a software-as-a-service product for HR and people operations teams. By using Helia HR you agree to these Terms. If you don't agree, don't use the service.
You're responsible for safeguarding access to your account. Sign-in is passwordless: magic link to a verified email or single sign-on via Google or Microsoft. You must keep your inbox secure. Notify us immediately if you suspect unauthorized access.
Each organization is a tenant. Your tenant's data — employee records, policies, time-off, compensation — belongs to your organization. We process it as a data processor on your behalf. Owners can export the full tenant bundle at any time from Settings → Data export.
You won't (a) reverse-engineer the service, (b) use it to store unlawful content, (c) interfere with other tenants, or (d) attempt to access accounts you don't own. We may suspend access for material breaches with reasonable notice unless suspension is required immediately to protect the service or other customers.
New tenants start on a 14-day free trial — no card required. After trial, paid plans renew monthly or annually depending on your choice. You can cancel from Settings → Billing at any time; cancellation takes effect at the end of the current period. Refunds are evaluated case-by-case for clear billing errors.
We target 99.5% monthly uptime, measured against the public status page. We schedule maintenance during low-traffic windows with at least 48 hours' notice for non-emergency work. We are not liable for downtime caused by upstream providers (DNS, payment, identity) outside our reasonable control.
You can close your tenant at any time. We retain backups for 30 days post-termination, then permanently delete tenant data unless retention is required by law. Audit-log entries that name the organization but contain no personal data are retained for our statutory record-keeping period.
We may update these Terms occasionally. Material changes will be announced in-app and via email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance. Archived versions are available on request.
To the extent permitted by law, our aggregate liability is capped at the amount you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or lost-profits damages.
These Terms are governed by the laws of the Republic of Estonia (our country of incorporation). Disputes will be brought in Estonian courts unless a mandatory consumer-protection law requires otherwise. EU customers retain all rights granted by their local consumer-protection regimes.
Questions about these Terms? Email legal@heliahr.com. For data-protection requests, email privacy@heliahr.com.