Last updated 2026-07-23 · See also Privacy Policy
Helia HR ("we", "us") is a software-as-a-service product for HR and people-operations teams, operated by its founder as an individual entrepreneur (sole proprietor). By using Helia HR you agree to these Terms. If you don't agree, don't use the service.
You're responsible for safeguarding access to your account. Sign-in is single-sign-on first — Google, a magic link sent to your verified work email, or an optional password — with two-factor authentication available. Because access is tied to your email, keep it secure and notify us immediately if you suspect unauthorized access.
Each organization is a tenant. Your tenant's data — employee records, projects, time-off, and anything else you enter — belongs to your organization. We process it as a data processor on your behalf. Owners can export their data at any time from the Account page; see the Privacy Policy for details.
You won't (a) reverse-engineer the service, (b) use it to store unlawful content, (c) interfere with other tenants, or (d) attempt to access accounts you don't own. We may suspend access for material breaches with reasonable notice, unless immediate suspension is required to protect the service or other customers.
New tenants start on a 14-day free trial — no card required. Paid plans are not enabled yet; when they launch, pricing and cancellation will be self-serve from your account, and we'll give notice before any charge. Until then, the service is provided free of charge and as-is.
We aim for high availability and schedule maintenance during low-traffic windows with advance notice for non-emergency work. As an early-stage product we don't yet offer a contractual uptime guarantee, and we're not liable for downtime caused by upstream providers (hosting, DNS, identity, payments) outside our reasonable control.
You can close your tenant at any time. After termination we retain encrypted backups for 30 days, then permanently delete tenant data unless retention is required by law. Audit-log entries that name the organization but contain no personal data may be retained for our statutory record-keeping period.
We may update these Terms occasionally. Material changes will be announced in-app and by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance. Archived versions are available on request.
To the extent permitted by law, our aggregate liability is capped at the greater of the amount you paid us in the 12 months preceding the event, or €100. We are not liable for indirect, consequential, or lost-profits damages. Nothing here limits liability that cannot be limited by law.
These Terms are governed by the laws of Ukraine, where the operator is registered as an individual entrepreneur. EU/EEA customers keep all mandatory rights under their local consumer-protection regimes, and payments are handled by our Merchant of Record, who is the seller of record for your purchase.
Questions about these Terms, or a data-protection request? Email hello@heliahr.com.